Refund policy

Bad Mule Coffee — Return & Refund Policy

Because our coffee and tea are fresh, perishable food products roasted and packed to order, we're unable to accept returns on opened or used items for food-safety and freshness reasons. That said, we stand behind every order and want you to love your coffee.

Damaged, defective, or incorrect orders. If your order arrives damaged, or you received the wrong item or grind, email us at hello@badmulecoffee.com within 7 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund — no need to ship anything back.

Not satisfied with your coffee? Taste is personal. If something isn't right, reach out within 14 days and we'll make it right with a replacement, store credit, or refund at our discretion.

Merchandise (mugs, apparel, accessories). Unused, unworn items in original condition may be returned within 30 days of delivery for a refund of the item price. Customer covers return shipping unless the item was defective or incorrect.

Order changes & cancellations. Since coffee is roasted to order, contact us as soon as possible if you need to change or cancel — we can usually help before it ships, but not after.

Lost or stolen packages. If tracking shows delivered but you didn't receive it, email us and we'll help resolve it with the carrier.

Refunds. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable except for damaged, defective, or incorrect orders.

Questions? Email hello@badmulecoffee.com and we'll get back to you within 1–2 business days.