Shipping policy

Bad Mule Coffee — Shipping Policy

We roast and pack your coffee fresh to order, and some items (apparel, mugs, accessories) are made on demand and shipped from our production partners. Here's what to expect.

Processing time. Coffee and tea are roasted, packed, and shipped within 2–5 business days. Made-to-order merchandise is produced on demand and typically ships within 3–7 business days.

Multiple shipments. Because coffee and print-on-demand items ship from different facilities, orders containing both may arrive in separate packages — sometimes on different days — at no extra cost to you.

Shipping methods & delivery. We ship via major carriers (USPS/UPS). Once shipped, domestic U.S. delivery typically takes 3–7 business days. Your total time = processing time + transit time.

Shipping rates. Rates are calculated at checkout based on order weight and destination. Any free-shipping thresholds or flat rates appear in your cart.

Tracking. You'll get a confirmation email with tracking as soon as your order ships; please allow 24–48 hours for tracking to update.

Delays. Carrier issues, weather, and high-volume periods (holidays, product launches) can occasionally extend delivery. We'll keep you posted.

Incorrect addresses. Please double-check your address at checkout. We can't be responsible for orders delayed or lost due to an incorrect address, but we'll always help where we can.

International shipping. International orders may be subject to customs duties, taxes, and longer transit times, which are the customer's responsibility. (Delete this line if you ship U.S. only.)

Lost or damaged in transit. If your order is lost or arrives damaged, contact us within 7 days and we'll make it right — see our Return & Refund Policy.

Questions? Email hello@badmulecoffee.com.